Guiding Product Principles

Customer Obsession:

Always start with the customer and work backwards. Work vigorously to earn & keep the customer's trust. Although we should pay attention to competition, we should always obsess over Customers

Deliver Results:

We always focus on results and not reasons. We deliver with quality and in a timely manner. Despite setbacks, We rise to the occasion and never settle.

Ownership:

As a Product team, we’re owners, we think long term and don't sacrifice long-term value for short-term results. we act on behalf of the company and we never say, "that's not my job"

Invent & Simplify:

We expect and require innovation and invention from our teams and always find ways to simplify. We’re externally aware, look for new ideas from everywhere, and are not limited by "not invented here".

Learn & Be Curious:

We’re always learning and always seeking to improve ourselves.

Insist on the Highest Standards.

We have relentlessly high standards - many people may think these standards are unreasonably high.

Think Big:

Thinking small is a self-fulling prophecy. We create and communicate a bold direction that inspires results. We think differently and look around corners for ways to serve customers.

Earn Trust.

We listen attentively, speak candidly, and treat each other and others with respect.

Have Backbone; Disagree and commit.

We’re obligated to respectfully challenge decisions when we disagree, even when doing so is uncomfortable or exhausting. We have conviction and do not compromise for the sake of social cohesion. Once a decision is determined, we commit wholly